Order cancellation
All orders can be canceled as long as they have not yet been shipped. If your order has already been paid for and you wish to make changes or cancel, you must contact us within 12 hours. Once the packing and shipping process has begun, the order can no longer be canceled.
Refunds
We offer a 100% money back guarantee on all products that are faulty or damaged on delivery. Just let us know and we will provide a return address and a replacement or refund option.
If you are unhappy with your order, please contact our support team and we will do our best to help you!
Customers are responsible for paying the return shipping costs.
We do not refund if:
Your order does not arrive due to factors under your control (such as providing the wrong shipping address).
You can make refund requests within 15 days of the end of the guaranteed delivery period (45 days). You can do this by sending a message on the contact page.